Policy:Kay Beauty Supply policy is to respect and protect privacy of our customers. All personal information collected on this site is kept strictly confidential and not sold, rented, disclosed. Your information is used only for the purpose of fulfilling your order. To ensure your shopping experience is safe and secure, Kay Beauty Supplywas established in 2009 and been in business for 8 yearsOur merchandise is 100% Authentic and is purchased ONLY from BRAND NAME manufacturers that we represent and their factories where the products are made.backed by 100% guarantee of its being AUTHENTICWe do not use grey market or closeout sources.Express Shipment Orders are available every day Mon-Fri.All Express orders must be placed BEFORE 4:00 PM EST to be eligible for same day shippingWE WIL NOT SHIP ANY express shipments the same day if it is going to a DIFFERENT ADDRESS OR PERSONS other then your billing address.YOU MUST CALL OUR SECURITY DEPARTMENT AT 314-423-1992 AFTER YOU PLACE EXPRESS ORDER GOING TO A DIFFERENT ADDRESS OR PERSON IN ORDER TO FOR US TO PROCESS AND SHIP YOUR ORDER THAT SAME DAY.Their hours of operation is 10AM-7PM Central TimeFraud & TheftCredit Card Fraud and Theft of our merchandise will be prosecuted TO THE FULL EXTENT OF THE LAW THAT OF THE UNITED STATES OF AMERICA.Stealing across state lines is a federal offence and carries a PRISON SENTENCE.In some rare instances due to availability some merchandise will be shipped the following day.Attention PAYPAL CUSTOMERS.If you file a false claim with PAYPAL.We will have no choice but to seek monetary damages from you via a charge back from us on your next order OR A BILL BACK THRU YOUR BANK.DO NOT FILE A FALSE CLAIM WITH PAYPAL.PAYPAL charges us for Claims ,we will charge you.Any problem can be resolved by calling (1-314-423-1992)Additional Shipping InformationIn order to keep our prices as low as possible our refund policy is as following: Return and Refund Policies:If for any reason you are not satisfied with your order, we will gladly refund your order within 30 days of receipt.Refunds and STORE CREDITS can be obtained within 30 days of receipt of original shipment for any unused merchandise in its original purchase condition and packaging, except Wigs, Human and Synthetic Hair, Hair Extensions, they can only be returned for store credit or exchange. Due to State Health Regulations Wigs, Human and Synthetic Hair, Hair Extensions can not be returned. But as a COURTESY to our customers we can accept brand new still in original packaging,the unopened, unused Wigs, Human and Synthetic Hair, Hair Extensions for STORE CREDIT or EXCHANGE. Customers are responsible for the reshipment fee of exchanged items.Exchange PolicyOur goal is your satisfaction! If for any reason you are not happy with your purchase, exchange it for FREE! (Product must be eligible for exchange)â¢ No Restocking Fees! We will waive all fees associated with your eligible exchange. $8.95 Shipping charge will apply. â¢ Customer will be responsible to call our customer service at 1-314-423-1992 and pay for the shipment of the exchanged order. The reshipment can also be paid by sending a money order or check payable to Kay Beauty Supply, Inc in the amount of $8.95 for local United States orders.â¢ Any balance remaining after your exchange will be refunded to the credit card submitted with your original order. â¢ It is allowed by our policy to exchange your purchased items twice. After the second exchange extra charges will be applied.Each return should be preauthorized. Please email us at firstname.lastname@example.org for the Return Authorization Number (RAN).You will get a response withing 24 - 48 hours. Any refused return is subject to a 30% Restocking Fee. For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 30% of your order total (50% on international orders). Shipping and handling charges are non refundable. If you provide an incorrect address to ship and we need to reroute your package, UPS rerouting fee is $15.00. International/Post Office shipments can not be rerouted.Shipping charges are non refundable20% Restocking Fee applies to all returns that are not part of the exchange policy,exchanges are FREE EXCEPT FOR SHIPPINGAll unapproved returns are subject to 50% restocking fee.Unappoved returns are the merchandise that was used, packages torn, worn and all other conditions in which the merchandise can not be sold again.Credit for returns OR EXCHANGES will be issued after your merchandise is received,AND TAKES ON THE AVERAGE 4-10 DAYS depending on when we received the merchandise back,please be patient and rest assured that all will be processed in a timely manerkaybeautystl.com refund policies on appliances and fragrances are as following: Electrical Appliances (Blow Dryers, Curling Irons, Nail Machines, etc.) can be exchanged for replacement or other merchandise within 30 days of receipt of original shipment. (Product MUST be in perfect condition; packaging, merchandise)For sanitary health concerns, we only accept the return for refund of hair brushes, hair extensions, combs or liquid / powder hair care & hair loss products that are sealed / unopened in their original packaging. If you are unhappy with your purchase we will gladly exchange your order within 30 days of receiptIf your appliance becomes defective within 30 days of purchase, we will replace the appliance for you. After 30 days, all appliances are covered under the manufacturer's warranty (All of our appliance manufacturers offer from 1-3year warranty so you always have your piece of mind). Please make sure to register your appliance with manufacturer so that to be able to get the warranty.- You will need the packing list that came with your order and the credit card used to make the purchase.- Shipping will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.- Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund or return. - To obtain a refund, notify us of your request. We will respond within 48 hours by providing you with a return authorization number and address to ship your purchase.- Credit will always be issued to the same card to which they were charged.To receive a return authorization from us for a defective appliance covered under the manufacturer's warranty, please contact us via e-mail at kaybeautystl.com requesting a return authorization number and instructions. Please be sure to provide us with your order number. A return authorization number and instructions will be e-mailed to you.Product Eligibility- Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging. - Odor Free (Any odors on the product will render the product not approved) - Items not eligible for exchange: Special Orders and Wholesale Orders. - If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.Cancellation FeesFor any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 30% cancellation fee charged. Shipping and handling charges are non refundable.Order ProcessingOrders are processed within 24-48 hours of order placement. Once shipped, orders arrive within the time frame selected on the order form.NOTE: If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.Shipping DelaysWe are not responsible for late shipments due to holidays, natural disasters, customs or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email us at kaybeautystl.comCREDIT CARDS/DEBIT CARDS:If it is necessary to cancel an order placed with a debit card, we do not have any way of "cancelling" or "releasing" an authorization. Only your bank can do this. The authorization will eventually expire and the "hold" on your account will be released, but the amount of time is determined by your bank and we do not have access to that information.All of our prices are in US Dollars and all credit card charges and refunds will be made in US Dollars. If you use an international (non-US) credit card, you may be charged foreign currency conversion fees by your bank. We are happy to accept international credit cards and we DO NOT add any extra fees for using them. However, we have no control over exchange rates and cannot be responsible for any fees that may be charged by your bank.We accept US Money orders and Major Credit cards.